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Spoke to an agent yesterday on the phone who was extremely helpful and nice. Provided some of the best phone customer service I could ask for. Had to come in the next day because I wasn’t able to sign my documents online for whatever reason and was greeted by Sherry and Nikisha. Nikisha was super sweet and funny…she honestly felt like home away from home. She helped set me up with my storage unit, showed me around and made sure everything was to my liking. 10/10 would highly recommend getting a storage unit with them! Thanks ladies!!!
Dennis Moving and Storage is unprofessional and unreliable. Three times now they have not shown up for scheduled appointments to do an estimate on my moving needs. Not only did they not show up, they did not call to inform me that they would not be showing up. Each time I had to call the main office to ask if there was a problem and each time they apologized and rescheduled me. I was assured that on the third scheduled visit someone named Bill would be there on time. Once again there was a no show. When I called the office I was placed on hold so they could call him. They said his phone went to voicemail so they left a message and told me that they would call me when they heard back from him. No one called me, at all. I called the company the following morning to speak to the owner, only to find out that the person who blew off all three of my appointments was the owner. They never called me back or offered me any explanation as to why they did not show up. I guess doing their job is just too much work for them. I had to take time off work for each of these appointments. Apparently Dennis Moving and Storage does not value their customer’s time or want their business. Stay far away from this moving company, the frustration is not worth it. Their apologies are cheap and I can’t imagine they will be in business for too much longer if this is the way they conduct themselves.
Angela and her team were amazing. Such a great lady. She worked with me on several issues surrounding our move. Well organized, well planned, she comes in and starts getting her team informed of how things will be done. Our furniture and delicate items were handled with great care. Very enthusiastic and kind. I will recommend her to anyone who I know that moves.
Would give 0 stars if I could. Have made numerous, and I do mean numerous calls to Jonathan and this company. 1st call, was told they would come and take a look at problem in 2 weeks but would call first. Never got a call. That's when we started making numerous calls and leaving messages. Have yet to get a response from any message. This was to look at a player piano and technicians are few and far between it seems. Klutz was recommended to us by a US Senator who has used them before. Boy are they sorry they ever recommended them. DO NOT USE THIS COMPANY, VERY POOR CUSTOMER RELATIONS.
Very clean and secure storage units.
Well maintained building and grounds, snow removal was excellent.
Front desk staff, always helpful and friendly . Rented for 3 years and if need a unit again would rent here again.
Rob was amazing and so very helpful when it came to renting two 20' containers. He answered every question and went above and beyond for us. It's been the easiest part of preparing to sell a house. Thanks, Rob!
I loved how my most important things were protected. Just make sure that you stay on top of your payments
Wow Trish is amazing. My family recently located to Texas and Trish truly assisted us throughout the process. All we can say is we truly appreciate her attention to detail, patience, gentleness, and understanding. Great experience. God is good to us.
They were extremely helpful and pleasant to work with. Convenient location.