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A pleasant place . Responsive staff. The rental cars are clean and in very good condition. It was a pleasure to use.
Great people to rent trucks, clean trucks, from
Haley has been super helpful with all my calls and questions, great customer service and very informative to what I wanted. thank you
BEST RESPONSE TO THE WORST DAY! Would give 6 stars if i had them. I had come to believe customer service was dead. I promise you, proof that it isn't is all through Penske Truck Rental. From the woman at the Penske call center who took our initial reservation, to the gentleman I spoke to at their 24/7 roadside assistance, we, the customers, were the primary concern, every step of the way. Unfortunately, the truck we received had a coolant issue shortly after we picked it up. I called roadside assistance and spoke to a super kind man who allowed us to take our vehicle off the hauler so we could drive home instead of enduring the repair process to continue with this truck. I woke up this morning to find a full refund already issued. I expected to have to call and fight like you have to fight with EVERYONE up here to not get screwed over. How refreshing to wake up and find that Penske does not need to put me through all of that. They clearly understand the true meaning of customer service. Even though we had some issues with this rental... issues happen. Its all about how they are handled. This was a master class in top notch customer service. Bravo Penske! There's more to the story. Stay tuned for the rest of this grueling story to be added through my Uhaul review and MaineSpace review. I can't make this stuff up.
The lady that I talked to in Skowhegan where I rented the U-Haul to go to Bangor was very nice and had a couple dogs one slept on his house like Snoopy it was really cute and they were very friendly I really enjoy when people have animals they really makes things beautiful and happy with a great environment also love U-Haul in Bangor good business to rent from I would suggest it to anyone
Wow, what a phenomenal moving company. They came early and even sent another mover to help us make our tight closing time. They were friendly, knowledgeable, and they didn’t stop moving! I was so impressed with their work. Highly recommend.
Always get treated good when I go there.disp.joe Rodriguez is very helpfull.
I would give 0 stars if possible. I’m very
disappointed in the movers themselves. It took them 3 hours plus to load
the truck, and they weren’t able to fit everything. They spent at least a
third of the time standing around or sitting and chatting. Then, a half
hour unload and time for lunch turned into four and a half hours before
the delivery of our items. When they arrived, they spent 15 min in the
truck and appeared and smelled high. At 8:30 pm one of them was
shouting over what I think was a football score. Overall their demeanor
was very unprofessional.
In addition, several of our items arrived damaged. It appears our sofa
was left with its back in the mud and snow. Items they packed were
packed poorly, including an espresso machine that was not emptied of
water and soaked through the bottom of the box. Many boxes were torn,
heavy boxes were dropped in top of fragile boxes, and frequently boxes
were just dropped with no regard to if they were marked fragile.
The response from the company was EXTREMELY unprofessional though I shouldn’t be surprised given their behavior here on reviews. We will be going through an attorney to try and recoup damages. I hope their franchise HQ sees these and takes appropriate action.