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This is the most unprofessional company I have ever worked with. I ordered a studio bike from a big box retailer. I was called to a week prior to schedule delivery. The person on the phone confirmed a date and told me I would be contacted 24 hours prior to delivery to receive a four hour window. Four days prior I was left a voicemail letting me know delivery would be scheduled between 8:00-12:00 and to please call and confirm. I called three times with no answer. The morning of delivery I took off work without pay. I tried calling multiple times the day prior and still no answer. The morning of, I tried every extension on the teleprompter with no answer. I left two voicemails. Finally at 9:45 I received a call from Chris, letting me know that my item should be delivered between 9:00-1:00 but the driver would contact me before hand. I explained to Chris that I had tried calling and that more transparency would have made this easier, as I wouldn’t have to take off work without loosing as much pay. His response was, “So you would have left an hour earlier”. I planned on returning to work after the delivery. I hope this item is delivered, but I also hope I never have to deal with this inept company again. I will be contacting the retailer to express my concerns.
This company had my table top for 2 weeks and never called. We had to call in and find out they had it for 2 weeks. Then they charged me $100 just to pick it up. That's a rip off for one small box!
The gentleman who delivered the pod was professional in every aspect. POD was facing the wrong direction on the truck and had to be turned around requiring extra work in single digit weather. At no time was there any sign on discouragement. POD was delivered as quickly and efficiently as possible.
Horrible service. They were 2 hours late, looked hungover, broke a mirror that had been in my family for over 100 years, then had the nerve to try and charge me more money. Feel free to call someone else first
Overall packers and movers did a good job. A few times we had to call our coordinator before getting a call back. It was indicated to us to call our coordinator and they would come back out to get the empty boxes. What they didn’t tell us it would cost $400!
Floyd and Terrell were very efficient and courteous to myself and their clients. Worked quickly as well. Pleased to have them in my building at Extra Space at 9900 Big Bend rd.
The company staff was great. They made the process easy.