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Used this company in November 2024 to help move into an apartment. Great experience! Then 13 days later needed to use them again to move out of the apartment. Called to schedule and after a lot of back and forth on a date, they graciously scheduled me for a Saturday move. Saturday came, guys showed up at 9am move was complete by 11:50 at $800 later. After we parted ways I noticed on the receipt they listed start time as 8 am. I have record of when the call came in to advise they were on their way. So I took everything up with the office. First phone call, I was told there was a four hour minimum for Saturdays. Their gracious gesture to squeeze me in yet didn’t tell nor did I sign agreeing to pay a four hour minimum’. Especially considering we moved boxes and little stuff ahead of time. Their final resolution was sending me a check for $47.50. Oh and $100 off my next move. I don’t mind paying the deposit of $380, but to then charge $500 at the time of the move. Then not letting me know there is a 4 hour minimum is wrong. I sent an email back in January to both owner and office staff. Have heard nothing. I like to support small business but I guess I will have to find a different moving company.
Ample Storage has been a clean and safe place to store all of belongings since moving to the beach in 2018. The front desk personnel have been courteous, friendly and helpful any time we have had the need to contact them. I would recommend Ample to anyone looking to store your things in a safe climate controlled environment.
Karen was wonderful!