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Had to run the gauntlet to try and get a price to install a trailer hitch. Passed off to 4 dif people
Beware of this location!!!! I rented a U-haul trailer from 118 Marshall Street N that could have killed someone. After the U-Haul representative professionally attached the U-Haul trailer to my vehicles ball hitch and trailer wiring harness, he took several photos to show he attached the trailer to U-Haul standards and safe towing procedures. Within a mile and a half of the U-Haul rental center, the trailer became unattached from my vehicles ball hitch, the trailer tongue scaping on pavement behind. As we were traveling on a busy city street, I slowed to a stop only to have the U-Haul trailer crash into the rear of my vehicle, causing damages to my vehicle and the vehicles trailer wiring harness. Repeated attempts to contact the U-Haul location phone unanswered. Calls to U-Haul accident support were almost as useless as talking to a rock. U-Haul forced my wife and I to wait on the side of the road for over 2 Two hours before someone was sent from a tow company to pick up the trailer. U-Haul representatives do not care or have any interest in taking care of you when something goes wrong, especially when the trailer wasn't attached properly at the U-Haul rental center by the U-Haul employee. What if I had taken I-40 home and the U-Haul trailer disconnected at 55mph and either flipped my vehicle or crashed into other vehicles possibly causing my death, death of my wife or innocent drivers on the road that evening? U-Haul representatives haven't apologized other than to refund the money paid for the rental trailer ?. Think twice about renting from this location because training and safety standards are not followed. As a person who rents vehicles often and has choices on the company's to rent from this near catastrophic event and complete lack of response afterwards, it has sealed my decision for future rentals.
This company is HORRIBLE!!!! They delivered my stuff to the wrong dorm room and confirmed they made a mistake. Then they totally ghosted me. I called and emailed multiple times a day for about a week until another student moved in to the dorm that had my stuff and found my items. I had to get an RA to help me move things in a dolly across campus because the university refused to intervene in the situation after I told them I couldn’t get in contact with them. My family and I had to contact the better business bureau to get our money back. I never heard from them again after the incident, until they called me 6 months later trying to rectify the situation after I filed a complaint with the housing director of our university. On top of that, they broke multiple items of mine! SAVE YOUR MONEY. DON’T FALL FOR THIS SCAM. They prey on students and families by portraying themselves as a reputable service, yet will take no accountability when things go wrong. (Only giving them 1 star because 0 isn’t possible)
This place is great and the staff is awesome ..
Great service and friendly staff!
Jimmy was very helpful and knowledgeable. Got me all set up! Good unit and good prices.
Simply keep being good stewards of what you have in equipment and services. The truck ran very well from Winston Salem to Charlotte and back to Winston Salem. The staff is well mannered and friendly. I highly recommend this location!