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The staff is great, and the facility is very well maintained/clean/secure. I would recommend to anyone looking for a storage unit.
Great service, thanks to Joe the best
Jeff made a great first impression and was very informative about how to access the unit. He was clean cut and I really appreciated the professionalism.
Had a commercial job near their area so found them on google and requested a quote on 6/19/24, did not hear anything back so sent follow up email on 6/23/24, still did not hear anything back so sent a follow up on 6/25/24. It is a fairly small job with about 3-4 desk, 6 chairs, and a few storage pieces, i cannot be waiting over a week to get my clients back their quote. I am a commercial dealer out of Florida doing work all along SC coast for the next 1-2 years, not ideal they could not help out and form a relationship for future projects as well.
Very happy with storage . Clean and easy to work with customer service . Dej who helped move out was excellent guiding in process.
Warning: Your property, valuables, & precious keepsakes may NOT be secure.
Our Socastee, SC unit was broken into 5/2024 by a thief, who we believe crawled in thru the gap between the wall and ceiling. The thief carefully opened boxes and tore-open bags without leaving a mess as to not draw attention to its presence. Most likely, we would not have even known our unit was breached if we were just quickly dropping-off items rather than picking-up a few specific items for our business, which were missing.
We called the police, filed a report and started the long, miserable process of trying to make ourselves whole again. SpareBox’s management dragged their feet and their insurance company (Cornerstone) did, too, in order to avoid accepting responsibility and pay the claim. The most popular excuse was “I’m waiting for *** to return my call”. One troubling note, the police officer working our case reported that SpareBox’s manager said, “This is not the first time it has happened here.”
Long story short…. Sparebox was negligent by leaving the neighboring unit unlocked and wide-open, which allowed the thief access to our unit. Sparebox was of no help in assisting the police by not returning their calls or assisting insurance company settle our claim. Lastly, the insurance company (Cornerstone) will use any means necessary to deny claims including insinuating fraud on our part by filing a false claim, which was hugely inflammatory & insulting. Our claim was denied over 6 months later. Unbelievable!
Note to current renters: I strongly urge you to carefully check your unit and its belongings. Look for opened boxes & bags, and items out of place. We had many of our belongings wrapped in plastic bags to protect it from SC’s humidity & moisture. In our case, the thief ripped-opened MANY of those bags then carefully discarded the bags in the rear of the unit behind furniture as to not draw attention. Look for scuff marks on the walls and or furniture leaning against the wall. Take pics of your unit & belongings after you have moved-in and keep a detailed inventory of each item for future reference if needed.
Bad business. Never called back as promise.