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I had an amazing experience with Extra Space Storage! Madison went above and beyond to ensure everything was smooth and stress-free. She was professional, friendly, and extremely helpful in answering all my questions. The facility is clean, secure, and well-maintained. If you're looking for a reliable storage solution with excellent customer service, I highly recommend Extra Space Storage—ask for Madison!
Staff is very friendly, units are clean, and access hours are good!
I love it . It is clean and safe and the people are so amazing. The manager is a god sent. He helped me get everything situated with them. Not really mind the price. It's just know the people working there will take good care of you belongings. I recommend them to everyone
If i could go lower, I would. This company showed up highly rated on the U-haul website. I had only been in the area about a year, and was clueless. I was moving July of 2015, in the dead of summer. If i didnt move out by this date, i'd have to pay a whole month of rent. I couldnt get into my house until this date, so that left me one day to move and i booked well in advance.
I paid the fees and called to confirm my appointment. We were set to move at 1pm. I called at 11am to confirm again. He told me he was running a little bit late but would be there by 1:30. At 2pm, I called, no answer. By 3pm, I was calling him back to back until he answered and told me that he wasnt going to make it to me and I needed to go through U-haul to have my money refunded. I told him that I had to be out of my apartment with Keys turned in and I didnt mind if it was after 5pm and he told me that he couldnt ask any of his guys to stay after 5pm.
I ended up having to jump on Facebook and give most of my stuff away for free just so people would come get it out of my apartment. I'm sure when they show up, they're great, but I definitely wouldn't call them reliable. I'm moving again, and i'm really disappointed to see that they're still used as a referral from U-haul when half of the reviews mention them ghosting people who have paid.
DO NOT HIRE THESE PEOPLE!!!!!!!
Moved myself, my wife and our three dogs, and had U-pack do the rest! When the trailer was dropped off the driver gave us tips and tricks to secure our stuff and the operators were always very polite and helpful when I had to call for updates or changes.