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The online experience was a bit cumbersome. The system allowed me to schedule a UHaul when there wasn’t one available. Luckily the manager was proactive, friendly, accommodating and helped me secure a truck for my move.
Great customer experience.
This is the same company as Williams Transfer, according to state paperwork, and the truck that came was labeled Bond Relocation, so I'm going to put my same review here.
The move coordinator stopped responding for days at a time. This happened at least three times -- there were multiple occasions where I was assured that I would have information by the end of the day, and I had to follow up to get information days later. She said, over and over, that she was sorry for dropping the ball and that it was her fault.
My delivery was a full week late, and I had to follow up, repeatedly, to get that information, and the move coordinator said, over and, that she was sorry for dropping the ball and that it was her fault.
I asked via email for my two desks to have disassembly and assembly added. Somehow, the move coordinator read 'two desks' as 'one big desk', supposedly, and only added one desk, so I'm being charged for the second desk after the fact despite it being her mistake. She said, over and over, that she was sorry for dropping the ball and that it was her fault.
The actual movers were fantastic - they were efficient, friendly, and cooperative. It's a shame the overall experience was so bad that I can't improve the rating based on their service.
Edit: Notice how there's no real talk of undoing the charge they're causing me by their own -- fine, I'll call it what is, incompetence, but I hate throwing that word around. There's no other word for reading 'two desks' and deciding that means 'one big desk', and then saying that we had only discussed one desk, when I have in writing that I said two.
Hello I’ve had a storage unit with this location a few weeks now n I must say it’s very clean, spacious, n the manager Ms. Charlotte was very nice n helpful when it came to renting a storage unit!l
The manager Tracy was very friendly and knowledgeable regarding the units. Was a pleasure renting from Tupelo Lock Storage
I moved my stuff from Florida to Mississippi. I was very impressed on how easy and communicative this service was. From the clear an simple pricing, to the constant and accurate status updates. What a great idea and deal this freight company has going. Next time I move, I'll certainly consider this service again!