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I recently hired Delancey Street Movers in Brewster, New York. Donovan, Gerald and Dave were my movers. They were phenomenal! Friendly, efficient and extremely conscientious. I have been working with Delancy Street for many years. They are always a pleasure! Very very competitive pricing! Check them out! You won’t be disappointed!
Run from this organization. I paid over $60K for them to store my household furnishings. When delivered to my new home, horrific damage had taken place. Appraised damage: $40K. They offered $3K even though I had paid for full replacement value. Spent months corresponding with them to do the right thing to no avail. Have hired an attorney to sue. Disreputable company. A few of over 100 pictures of the damage attached.
The site was unavailable to set up a move online. Repeated phone cals to the various numbers were never returned.
I am delighted to share my outstanding experience with Clancy Moving Company, who made our recent move from our condo to our new home in Cross River, NY, a seamless and stress-free process. From the very beginning, Eric Martinez, our sales representative, was incredibly helpful and attentive. He took the time to understand our specific needs and provided us with a detailed and transparent estimate, ensuring there were no surprises along the way.
As the moving day approached, Jen, our coordinator, kept us informed and organized, making sure every detail was in place. Her communication was prompt and clear, which alleviated any concerns we had leading up to the move. On the day of the move, we were greeted by Ricardo, the captain of the moving crew, who exuded professionalism and confidence. He and his team worked tirelessly, handling our belongings with care and efficiency. Their teamwork and dedication were truly impressive, as they navigated the logistics of moving heavy furniture and delicate items without a hitch.
What stood out the most was the positive attitude and friendliness of the entire Clancy Moving team. They made what could have been a stressful day enjoyable, and their commitment to customer satisfaction was evident in every interaction. Thanks to Eric, Jen, and Ricardo, our move was not only successful but also a pleasant experience. I wholeheartedly recommend Clancy Moving Company to anyone looking for a reliable and professional moving service!
I'm highly disappointed with this company and I strongly recommend that all active duty families (and others) who are moving steer clear of them.
Worst experience in my 17 year military career.
Seventeen day delivery timeline for a 4-hour away 'direct' move, despite a promise by the driver to deliver within 3 days.
Terrible, unresponsive customer service with a phone number that has consistently gone to voicemail over the past 7 days. I still have not heard a word from them.
My family is left in limbo with no possessions as I prepare to go back to work.
Our moving coordinator, Interstate Van Lines, is also fed up with them and has admitted they have been the subject of multiple complaints.
The owner of the company, Tom Kennedy, is quite active on LinkedIn claiming to be military friendly, and is critical of the faults of other moving companies. Yet at the very same time, he is leaving military families hanging.
Right now, we are simply burning annual leave waiting for our possession to arrive.
The pack out experience was equally bad. There was a lack of coordination among two different teams. The packing team only worked until 2 pm and the moving team arrived the following day expecting everything to be done, when it was not.
We had requested two different pick up locations. The driver pretended to be ignorant of this fact as I frantically called the company inquiring about the 2nd pick up. He eventually admitted to being aware if it, but said it was better I had called the company to arrange for a second truck.
We have always taken care of our packers with tips and drinks but were quite surprised this time when the moving team blatantly asked us to purchase lunch for them. We immediately did so.
The delay in delivery will impact us for quite some time. This period of leave was intended for unpacking before beginning a busy assignment.
All in all, it's been a needlessly stressful experience--especially for my wife and young children.
UPDATE: Day 12 and Tom Kennedy and T&A have still ignored all correspondence, refusing not only to honor their promise to deliver in 3 days, but also to even have the decency to respond to numerous queries for an update.
Murphy Moving came through for me on fairly short notice for a move about halfway across CT. Their crew showed up on time, carefully wrapped everything, and made short work of loading it all. At the other end, everything went quickly and smoothly. Friendly crew, and they were careful with everything - not even a nick on anything. I'll be moving again within the next few months (I'm condo-hunting from my rental digs), and I'll happily phone them for the next round!
Very helpful employees, clean and affordable place to store personal or non personal goods