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From the star of me calling and getting the unit, everyone has been very helpful. At the location I went to Becca was fabulous. We need more employees like her in the workplace.
HELLO DOES ANYONE WORK AT THE SYRACUSE LOCATION??? PLEASE ANSWER YOU PHONE.
Our pods delivery was cancelled from ice 3 days ago. Now we can’t get in touch with ANYONE AT THIS LOCATION to get our pods accessed to clear out (THANKS NOW WE HAVE TO RENT A UHAUL AND LOAD IT OURSELVES THEN DRIVE TO OUR NEW HOUSE AND UNLOAD IT AGAIN BECAUSE APPARENTLY YOU CANT DO YOUR JOB. DONT WORRY ME WITH A SPINAL SURGERY AND MY 70 YEAR OLD PARENTS WILL DO IT ALONE). Now we are looking at additional charges for storage even though we are trying our best to get our things. This is like a hostage situation with our things. PLEASE WE ARE TRYING TO CONTACT YOU.
Customer service said they can’t reach you. We can’t even confirm if we show up tomorrow with a uhaul that our pods will be accessible. So we have to drive an hour and a half to MAYBE get our items?? I don’t understand this. I work in the customer service field so I understand the people in the phone are doing their best. But if they can’t reach this location then how can they do their jobs? Not their fault. Just a terrible lack of availability and communication from this Syracuse location. This is insane.
I relocated from across the country for a job that starts tomorrow. I gave this three extra days in case issues occurred. I tried to be prepared. PLEASE HELP US.
Biggest liars ever known to man kind. Dont trust a single word they say. I wouldnt use them to deliver a single piece of mail from two months ago. One single piece of mail is too much for them to be trusted to deliver.
Quick and efficient! Made a move across town, and felt very well cared for. Thank you
Highly recommend for a move that will take more than 3 hours (their minimum). They were quick and efficient. From the first call to the move. Would use again!
Great company. Efficient, responsive and courteous. Keith was very responsive and worked with me to get two very big refrigerators moved. His two movers, Jordan and AJ were great, respectful and great at what they do. It’s hard to find great movers. I would highly recommend this group. Thanks so much guys!!
Had a great experience with U-Pack. They make it easy.
Cheryl helped me immensely to get into my unit. Corporate should supply this location with better equipment to get snow/ice away from doors. There was 6” of ice and we had to chip it out together.