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DO NOT HIRE!!!
If I could rate this company below 'one star' I would (negative 5 stars). These people are criminals and are perhaps, the least professional operation I have ever dealt with. To begin with...
They arrived 3 hours late the day of our anticipated move, resulting in the need for me to assist in loading and an additional day of moving (returned the following day to finish). In the process of loading and transporting, they succeeded in destroying and damaging many of our possessions (I witnessed an employee rolling an antique table of ours on edge, on a concrete floor, so they wouldn't have to lift it... I swear).
Moving out of our residence (a lovely historic home) they managed to deep gouge the hardwood floors in several places, while simultaneously damaging both sides of a door jam. This occurred, while watching the “professionals” attempt to move a couch through a doorway. They clearly didn't know the 'couch trick' and tried slamming a full sofa through the doorway in an upright position. I came across this action in process and confronted the crew leader about it. He fed me some line about “it's no big deal' and didn’t apologize or own up to the damages at all (I spent the entire evening, after 12 hours of moving and packing, repairing floors as a result... awesome).
In spite of this nonsense we still bought them lunch (4-5 people), the initial day of the move. We set them up on the lawn with tables and chairs and let them eat their lunches in peace. After they had finished, I could not help but notice the piles of discarded, unwanted items strewn across the lawn (no joke, they tossed piles of lettuce, tomatoes onions and napkins on the lawn; 3 feet from my front door, and 2 feet from a garbage can!) This company seems to rely on temp labor to load (see antique table) as well as unload. The guy they wrangled up to help with the offload left after 15 minutes; my wife and I had to help unload the truck as a result. Back to the big picture...
After everything was on the truck and locked up, day 2 of loading, the crew leader pulls out a form and claims to have 'underestimated' the anticipated cost and promptly announced that we would have to pay an additional 30% (!!!) in order for them to deliver as initially agreed upon. They further stated that payment for additional expenses would need to be paid in CASH (completely sketchy) and, and they announced refusal to unload our possessions without said payment in hand (See: Extortion). We had to sign the presented form on the spot, to ensure that they would commit to delivering our possessions. Seriously, this is extortion.
Any attempts to contact the company, in order to discuss matters was met with not one single returned call (this went on for months). Eventually and reluctantly, I was put in touch with a third party agency, which the company uses to resolve disputes. This particular settlement company only communicated via US Mail (PO Box address) and after several back and forth scenarios (photo documentations, forms, etc.), they eventually offered us less than $100 as 'are we good' money (words do not explain how insulting this was).
Shortly thereafter, I contacted a lawyer to see if we could recoup some of the unannounced expenses incurred (additional fees and damages).
Turns out... they don't have any assets! (rented equipment, storage space, temp staff, etc.) Effectively, this prevents them from having anything to lose and protects them legally. In summary...
Their game is to scam money out of people through a combination of dishonest tactics and fear (we have all your stuff... now pay up!). This is nothing short of a criminal operation and an utter disgrace to all that is decent. This company is unprofessional, unresponsive, abusive and unethical. They truly ought to be ashamed of themselves; posing as a reputable business, while taking advantage of people. I hope these low life swindlers rot in hell... the scumbags that they are, deserve nothing less.
Wonderful atmosphere, positive energy, helpful and knowledgeable. 10/10 would recommend their services!
My husband and I had our last move (#27) with Kloke. Too be honest I was not as prepared as I should have been, alas we are both older now. Our 4 movers arrived an hour late due to confusing directions, with expectations of a quick move in 94 degree heat! Thirteen hours later..we were situated in our new home. The men who labored all day could not have treated us nicer or been more considerate of us..especially when I accidently left my purse to be packed and later my husbands medications. These gentlemen handled each problem as it were no problem ..high compliment indeed . As I said I know a little about moving.. and This was the move that I needed..No stress! We can handle it...
I gave them a One Star because there is nothing lower. I have written and posted my review on Primeway Movers' website at least three times but it doesn't stay long, I guess they don’t like people telling the truth about their experience with the moving company. I have tried numerous times to contact them, but they won’t return calls. I did send a memorandum to “12OnYourSide”, hoping they would investigate and show it on their daily news.
Stay away from this company. I am a retired service member with disabilities and was told by the people on the phone they supported the military and even gave discounts for service members. So I contracted them to move me from Virginia to Alabama. I read the reviews and did not see any negative comments so I went them. Their original estimate was higher than other companies but I was told they came in higher and then dropped the price down. They increased their price by almost 50% when they arrived, and they were not on time. The increased their storage fee over $300 after they had the goods in their possession. They offered me “their” additional insurance incase I wanted it. I asked if I really needed it or did they not take care of goods in their possession. They stated they did and I did not take “their” additional insurance. They were late on delivery – two days late and would not return phone calls. They unloaded and hid damages to 4 boxes, most had been marked “Fragile – China”. The only damages/broken items were from those 4 boxes. The damages came to $234.50 (I paid over $7,000 to be moved) but they came back with only wanting to pay $66.00. The reason was because I didn’t take “their” insurance and they were not liable for the other damages. I filed a complaint with the BBB only to get a response from the company that the damages were done while intransit and they were not responsible. Remember they were contracted to move my boxes from Point A to Point B and be responsible for them. I then filed a lawsuit through the Small Claims Court. I gave the court their address from my contract and they mailed the packet by certified mail just to get it returned stating insufficient address. I searched the internet and found another address on their website. The court mailed the packet to that address just to have it returned again for the same reason. I called them (took over 3 days to reach them – they would not return calls). I got lucky and actually spoke to a person who told me that we would have to have the lawsuit served to them. I paid the Sheriff’s department their fee to serve the lawsuit. They elected to not respond to the Court. The court gave them an extra week to respond and then the lawsuit was sent to the County Judge for a decision. The lawsuit was judged to be in my favor, damages plus court costs. This was mailed to them but again they elected to not respond. I was in Virginia for my granddaughter’s graduation and rode to their office. I met someone outside smoking who identified herself as Melissa, the office manager. She would not let me go in the building stating ongoing construction work. We talked for a few minutes and I asked what bank did the company bank with. She named a bank and when I returned to Alabama, I went back to the Small Claims Court and they sent a Letter of Garnishment to the bank and to PrimeWay Movers, just to have it returned stating they had not accounts with this bank.
I have sent numerous follow up emails but never got a response back from them. I normally send a follow up every two weeks. I was calling weekly but they don’t return calls. They have yet to answer on the lawsuit.
Excellent experience. Everything went without a hitch from ordering to drop off to pick up. I highly recommend U-box. Moved from VA to Tx. Delivery right on time exactly as expected. I did put AirTags inside my containers to help track them.