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I would give them negative stars if I could. We had a long distance move scheduled and we made it very clear that the move was needed to start exactly at 11:00 AM. The night prior - we called multiple times and were confirmed for 11:00 AM start time. The move day comes - it’s 11:10 AM we call the movers and they say they will be there shortly. 11:30 AM comes - we call and the dispatch center says they will contact the drivers. They then call back and say we will not be there until 1:30 PM. We explained saying this is a long move and it’s unacceptable that we did not receive any notification of the delay until we called multiple times after we were promised that the move would start at 11:00 AM as we had elevator reservations at both apartments. The dispatch went on to laugh at us and say I don’t know what to do “do you want us at 1:30 or not”. I asked what kind of service are you providing and he replied “the best - great service.” After which we went back and forth without an apology and them continuously saying we can come whenever we are ready or not. Your choice. The call ended and then speaking to one of the managers who did not apologize and also said there’s nothing to be done (the same individual who confirmed multiple times an 11 AM pickup and start). She proceeded to hang up on us. Then she did not answer any of our phone calls. I used a different number to call - which she picked up - listened to my first two words and then hung up again. Safe to say if a company can’t even provide proper service over the phone and accept their mistakes - I can only imagine the true service provided when moving. As you can see - these reviews (almost all bad) speak for themselves. DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS SERVICE. YOU WILL REGRET IT AND ALL OF THEIR NASTY EMPLOYEES.
We had about 2,000sq-ft of office and warehouse to move locally. Price was right, they showed up on time, employees warmed up to after a little bit and got the job done early.
Its a scam! Do not trust the nice lady on the phone! She talks real sweet and sells you on the company for your move. On the actual moving day she will not pick up the phone. You will be dealing with a mean manager who has no manners and uses rough language to intidimate you. They quoted me $600 which include all the packing and material based on detailed list of items and pictures I had given them. Once they got here, they wanted $650 extra for "packing material" plus 20% mandatory tip for a total close to $1500. Its a scam! They bank on knowing that you are short on time and purposely come late in the day so you cant even look for anybody else if you have to vacate your house the same day. If you say no to the extra charges, manager on the phone charges your credit card $250 cancellation fee automatically and then blackmail you by saying "do you want the $250 cancellation fee counted towards your move or not?" Do NOT give them your credit card number! Do NOT select this moving company! They are posting fake 5 star reviews themselves to get more business. All reviews are either fake 5 stars or the real 1 stars!
THESE GUYS ROCK! THEY DID MY MOVE FROM JC TO NYC & THEY MOVED MY DAUGHTER DOWN TO FL ALSO. BOTH MOVES WENT SMOOTH & THE MOVING MEN WERE COURTEOUS & TRUE PROFESSIONALS. THANKS GUYS! I WOULD DEF. RECCOMMEND RELOCATION SOLUTION TO ANYONE MAKING A LOCAL OR LONG DISTANCE MOVE.
STAY AWAY! I wish I could somehow give them lower than poor but I am unable. To preface this review I have moved 4 times locally in the NY/NJ area in the past 7 years. I understand there will always be fictitious "extras" that are added to the total of any quote you are given. In my mind if it adds another 10-15% I just kind of live with it as part of the industry. With that being said I was moving a 1 BR apt from Brooklyn to Brooklyn (7 miles away). I was quoted a minimum of 4 hrs at $85/hr plus supplies. I asked the girl on the phone if she could ball park a number for me just so I wouldn't be caught too off guard. She said a 1 BR should be about $150-200 in supplies but could vary depending on how well I packed before. With that quote given I assumed there would be an extra $200 of something on top of that and I was looking at about $800 for the move. As the movers arrived 2 and a half hours late coming from a job in NJ (great planning by dispatch) I again asked the manager among the 3 what he thought supplies would be based on how things looked. He said between $150-180 but couldn't guarantee me anything. After everything was packed up in their truck they give me a bill for over $1,200. I obviously tried having an educated conversation with this guy but that was impossible. I said there was no way I was paying that and he looked at me smugly as they were in possession of all of my goods minus my car and they weren't going to turn it over until I paid the amount in full. Acting like he was doing me a favor he ended up knocking off about $40 off the supply charge which ended up being over $450. To say I would never use this company or trust anyone associated with them would be a huge understatement.
SCAM- WORST COMPANY EVER- RIPPED ME OFF. NEVER USE THEM!!!
Peter was Very Condescending during quote, when you chuckle and tell a potential client "is this your first moving quote" for asking a question about charges its not professional.