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This was the worst experience I have ever had with Uhaul to the point I am no longer interested in renting from them. This is at least the 7th rental we have placed with them because we have always been treated well. We had troubles securing the rental to start with and they gave us a good deal ha ha for them. We drove a total of 350 miles extra miles to pick up and drop off the truck. We called the 800 # to see if we could drop it off closer to be told yes, but we would be charged the $150 discount they gave us.. we arrived to the new drop off location (Roseburg) to have Michelle the store manager treat us extremely rude from the start… (while she was training someone) I have never been treated so poorly for no reason. She acted as if we were confrontational to the person she spoke to on the phone when all we did was follow directions from the person we spoke to at the 800 # and tried to explain what we were told. 20 min prior to returning the truck.
I can understand being stern with confrontational people I have had to do so myself..
As a business owner I can tell you I would never put up with someone who treated my customers the way we were treated today.
Alyssa was super professional, incredibly skilled and went above and beyond to make sure I was comfortable with the truck and trailer combo. She gave me tips that saved me when I was out on the road alone. Thank you!
We had Move-A-Haulics move us 22 miles they came an looked at the job to give us a quote which was $1400 plus $125 for the truck We accepted under terms the bedroom furniture , the grandfather clock would be disassembled and wraps we explain the important as it was my sisters given to us before she passed on , the TVs would be disassembled and wrapped and reassembled the two office desk disassembled and reassembled . They came out the agreed time and day . They had a four man crew about two hours loading on the truck the owner which gave us the original quote said he made a mistake on the estimate he would make discounted adjustments to the final bill. As we watched and as the crew got tired they just threw things in the garage no order just piled up. I have one tv in the original box we provided just dumped upside down still connected to the tv I hope it isn't broke I have pics . The real rotten thing is they doubled the bill to $2800.00 which I would have not considered if I knew . I have been in the business world many years and once the estimate is given and accepted that should be it very little discount was given except for the original 12% of the original quote . To make it even worse I emailed them and sent them pics and nothing back from them. That is no way to conduct local business especially in Roseburg Or DO NOT USE THESE PEOPLE THEY ARE NOT PROFESSINALS!!!!
We had a teriffic experience w/ the three movers. They were all wonderful, polite, considerate, efficient, experienced, and strong! we're very grateful for their service. They even shared some fun jokes w/ us as they worked. We'll definitely hire them to move all our possessions into the new house. we highly recommend this Roseburg company. Thanks to Blaze, Jordan, and Bob!!!
Our experience with Cascade Self Storage was more than excellent. The moment we walked in, both the managers there were very friendly and helpful with finding the right storage unit for us. They even showed us the unit before signing papers to be sure it would work for us. It was cheaper than expected and easy to get to. They both had great personalities and the whole property was extremely clean and well taken care of. I would recommend Cascade Self Storage to anyone needing a place to store their things. I rate this 10/10. It was a great experience due to the managers there.