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Thanks in advance, Ann Thompson (and estimator "Bill"), for all of your great help, coordination, assistance and logistical support. Ann really kept the glue going that made this work. Jane and I really appreciate it, more than you know. You guys turned a stressful day into a good fun productive day. The driver, Bill from Oklahoma City, rocked it. What a nice gentleman!!! Labor staff was superb. Really knew how to wrap and package things up tightly, and with care - and get the job done, even when blocked out by the mud-slides on the 101 and a 4 hour delayed start! They came through, in spades! There is a reason this firm has been successful since 1872!
Original review: Lots of stuff broken in the move. Terrible customer experience. Take photos before and after. Beware! Reply to Anderson Van and Storage: I have your inspection report from the delivery to your storage facility. A chair (a designer recliner worth over $4000) was intact on delivery. I received it smashed; the solid steel pedestal base was a folded like a pancake. It is unsalvageable. This happened in your warehouse. From the photos I see you stack things high. This kind of damage could only happen if it had been dropped from a great distance. We have received no apologies or concerns from you or your staff at any time in regards to our losses, just blame shifting. I’m not even beginning to describe the other damages. We are a military family and we’ve moved 8 times in the last 15 years. Never have we ever had an experience like this. Opposing popular belief, we are not that resilient. Aside from the personal losses and distresses we’re reimbursed only quarters on the dollar we lose from companies like yours; yet today you are still in business while we pick up the pieces. Hopefully future PCS movers will read this review and request a different carrier if they have been assigned Anderson Van & Storage.