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I had a terrible experience with Modern Moving during my recent move from Carmel, IN to Bloomington, IN. Despite hiring them for a full-service move, they failed to complete the job, were unprepared, and showed a lack of professionalism throughout the process.
Key Issues:
-Poor Planning & Incomplete Move: They ran out of space on the moving truck, forcing me to make two extra trips on my own to transport the remaining items. This was only mentioned at the last minute, leaving me with no other options. This is despite a walk-through two days prior to moving as well as a packing job/prep the day before. There was no attempt to provide a second truck. I had to make multiple trips with my car full of items that should have been moved. I had 6 hours of additional driving on my move day to meet a midnight deadline because of this. See pictures of my car packed as an example of one of the trips I had to make.
Lack of Care & Proper Equipment: They did not use floor protection, ran out of packing materials on both packing/prep day and move day, and refused to move fragile items such as Apple Studio Display monitors, my diploma, and a signed basketball, amongst other items, which I had to transport myself.
Furniture Left Unassembled: Despite disassembling and reassembling other beds, they refused to properly handle my son’s toddler bed, and left my wife’s mirrored vanity completely unassembled, requiring me to find additional help as it requires a second person.
Unprofessional Team: They did not bring the right tools to unmount my TV, forcing me to solve the issue myself. They also hesitated to disassemble furniture to fit through doorways, causing unnecessary delays.
Zero Customer Service: Since the move, I have called and emailed multiple times, but they have completely ignored all attempts to resolve these issues.
The kicker is that all of this wonderful service was over $1,200 over the highest end estimate provided by Modern Moving after their walk-through. They were also pressuring me into paying cash instead of using a card - the payment preference was never discussed in any prior conversations including during the walk-through.
I strongly recommend avoiding Modern Moving if you expect a stress-free, professional move. They failed at basic moving responsibilities and left me with a half-finished job and extra work. If you’re looking for reliability and accountability, look elsewhere.
Stay clear. Classic bait and switch. Rented a unit in November of 2024 and 3 months later received a notice in the mail that monthly cost literally doubled. Rent was $58 mo. and new rent $108. $50 per month increase. Unethical system they have to encourage you to rent and move things only to force your hand to move or pay up. After a call with management they agreed to $103 per month saving a meager $5. I’ll move out and keep the stuff in my garage for 1200 a year. Look for another spot if you need one.
Thank you! I can't tell you how much you helped us . I really appreciate it. The movers were fantastic. Polite. Efficient and very careful. I will recommend you and your services to anyone I know planning a move. If moving can be called awesome, this was it. Thank you!!
Easy to work with, Timely, pleasant, affordable.
Jack and team from MY MOVERS were pleasant and easy to work with. Jack came ahead of time and looked over our possessions and gave us an estimate. Moving day was cold and snowy, but that did not stop the team from working steadily. Everything was moved successfully. We appreciated that they hooked up the washer and dryer, and placed our furniture where we wanted it. We highly recommend this company.
This is THE place to go when looking for a new piano. Excellent selection of brands and styles to choose from (new and refurbished) and exceptional staff + service.
I called over a dozen stores in Indiana and Ohio searching for some guidance and the best place to get a new piano to replace our old upright. Piano Solutions was the clear choice to work with from the very first call, where they truly listened and learned about our unique situation before providing insightful information to help us in our decision-making. The entire experience, from that first phone call to visiting the store to delivery and setup in our home, felt like working with old friends with no pressure whatsoever. If you value your time and want an exceptional experience, this is the place for you. Thank you for the great experience!
Barb was delightful and answered all my questions. Highly recommend this location.